The Features Desk
FEATURES
Long-form features from the frontier — argued, reported, and built to last.
Latest from the Features desk § FEA
Top of the desk · Features
The 90/18 gap: near-universal
AI adoption, but only
18% of enterprises see
revenue
A new HCLTech study of 500 enterprise decision-makers finds AI is transforming workflows almost everywhere — and moving the top line almost nowhere. The gap is about how businesses deploy, not whether.
Features
The SMB AI confidence divide:
adoption is everywhere, production is
not
Bluehost, SAS-IDC, the Federal Reserve and SumatoSoft all land on the same finding in 2026 — small and mid-size businesses have adopted AI broadly, but turning pilots into production remains the defining gap.
Features
Small businesses now run five
AI tools each. Almost none
have a context layer.
Three 2026 datasets — from the JPMorgan Chase Institute, the Federal Reserve, and the SBE Council — show SMB adoption has crossed a tipping point. The stack is real. The connective tissue is not.